Privacy policy

Privacy Policy

At Monviero, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly in accordance with applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Browsing behavior and website interactions

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send order updates and transactional emails
  • Send promotional communications when permitted by law

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests

4. Sharing Your Information

We may share your information with trusted third-party service providers necessary for operating our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Email marketing providers
  • Analytics and website optimization tools
  • Shopify and related ecommerce services

We do not sell, rent, or trade your personal information to third parties.

5. International Data Transfers

As a global ecommerce business, your information may be processed outside the United Kingdom. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

6. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content.

By using our website, you consent to the use of cookies unless you disable them through your browser settings.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under applicable UK data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Email: monviero.support@gmail.com

Brand: Monviero