Shipping Policy

At Monviero, we are committed to providing a reliable and efficient shipping experience for customers worldwide.

1. Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during peak seasons, holidays, promotional campaigns, or due to high order volumes.

2. Estimated Delivery Times

Delivery times are estimates only and may vary depending on the destination country, customs procedures, and local carriers.

• United Kingdom: 5–12 business days
• Europe: 5–15 business days
• United States & Canada: 7–15 business days
• Australia & New Zealand: 7–18 business days
• Rest of the World: 7–21 business days

Please note that unexpected delays caused by customs inspections, weather conditions, transportation disruptions, or other external factors may occur.

3. Shipping Costs

Shipping fees are calculated at checkout based on the customer’s location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or order values.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.

Tracking updates may take several business days to appear depending on the shipping carrier.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These fees are the responsibility of the customer unless otherwise stated.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Monviero is not responsible for lost packages, delays, or failed deliveries caused by incorrect or incomplete shipping information.

7. Lost, Delayed, or Stolen Packages

If your order is delayed or appears lost, please contact our support team so we can assist you in communicating with the shipping carrier.

Monviero is not liable for:

• Carrier-related delays
• Customs delays
• Packages marked as delivered by the carrier
• Lost or stolen packages after confirmed delivery

8. Order Changes and Cancellations

Orders may only be modified or cancelled within 24 hours after purchase.

Once processing or shipment has started, orders can no longer be changed or cancelled.

9. Shipping Restrictions

We reserve the right to refuse shipment to certain countries, regions, or addresses where delivery services are unavailable or restricted.

10. Governing Law

This Shipping Policy shall be governed and interpreted in accordance with the laws of the United Kingdom.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: monviero.support@gmail.com

Brand: Monviero