Refund & Return Policy

At Monviero, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original packaging and tags
• Not show signs of damage, washing, or misuse

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products
• Items returned beyond the eligible return period

3. Return Process

To initiate a return, please contact our support team with your order number and reason for return.

Email: monviero.support@gmail.com

Our team will provide return instructions once your request has been reviewed and approved.

4. Refunds

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Please note that banking institutions or payment providers may require additional processing time.

5. Shipping Costs

Original shipping fees are non-refundable unless the return is due to:

• A damaged item
• A defective product
• An incorrect item sent by us

Customers are responsible for return shipping costs unless otherwise stated.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographic evidence to help resolve the issue efficiently.

7. Order Cancellations

Orders may be cancelled within 24 hours after purchase.

Once an order has entered processing or shipment, cancellation may no longer be possible.

8. Chargebacks and Disputes

Customers are encouraged to contact us before initiating a payment dispute or chargeback so we can attempt to resolve the matter directly.

9. Exchanges

At this time, we do not guarantee direct exchanges. Customers wishing to replace an item may be advised to place a new order after the original return has been approved.

10. Governing Law

This Refund & Return Policy shall be governed by and interpreted in accordance with the laws of the United Kingdom.

11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: monviero.support@gmail.com

Brand: Monviero